Talk to every lead on WhatsApp — with AI drafting the replies
A two-way WhatsApp inbox tied to every contact, plus an AI assistant that qualifies leads and drafts answers across WhatsApp and web chat. Your team approves and sends. You stay in control.
Every conversation, on the contact record
Stop juggling phones and personal inboxes. WhatsApp, email and calls all land on the same timeline — so anyone on the team can pick up where the last person left off.
- WhatsApp two-way: text, media, delivery and read status, live refresh
- Connect personal Gmail or Outlook — past emails sync to the timeline
- Log calls with type, duration and notes
- Chat right from the contact detail page
WhatsApp Business
Connect WhatsApp in a few clicks
An embedded signup connects your WhatsApp Business number without leaving reach360 — no developers, no API wrangling.
Connect with Facebook
Start the one-click Embedded Signup inside the app — just your Facebook login.
Pick your number
Link your business number with coexistence — keep chatting from your phone.
Pick a template
Auto-seeded starter templates re-engage customers after the 24-hour window.
Start replying
Messages flow into the shared inbox, tied to each contact.
Fully approved by Meta (2026-07-07) for messaging and management as an Independent Tech Provider — one-click Embedded Signup is live on the official Meta Cloud API. The WhatsApp inbox and WhatsApp AI are on the Growth plan and above.
It qualifies and drafts — your team approves
The AI assistant holds a real conversation across WhatsApp and an embeddable web chat widget — moving a lead from first hello to ready-to-buy, with a human in the loop.
- Qualifies leads and collects details across the chat
- Suggest mode: drafts replies to approve, edit or send
- Can attach a quote from your price list and book a job
- Instant handoff to a human the moment a deal gets hot
The AI answers your website chat on every plan; WhatsApp AI starts on Growth — enforced server-side.
Set up & control
You decide how it behaves
Train the assistant on your business in minutes, then keep it on a tight leash or give it more room — your call.
Business profile
Generate the assistant's knowledge from your business so it answers accurately — no prompt engineering.
Price list & templates
Upload a price list and manage quote templates so it quotes accurately.
Per-channel control
Enable per channel, set the assistant's name and greeting, choose Suggest or Auto.
Reach IQ copilot
Ask questions about your CRM in plain English and get answers from your live data.
Human-in-the-loop
Draft-and-approve by default; autonomous auto-send stays gated until you enable it.
AI Intelligence
Daily digest plus sales, contact, marketing and service insights on real data.
Assistance, not autopilot
The assistant drafts and qualifies; a person on your team always approves before a customer hears back. That's not a limitation — it's how you put AI to work without risking your brand.
Put WhatsApp & AI to work this week
Connect your number, train the assistant on your business, and let it draft replies while your team approves and closes.
14-day free trial · cancel anytime