Talk to every lead on WhatsApp — with AI drafting the replies
A two-way WhatsApp inbox tied to every contact, plus an AI assistant that qualifies leads, sends branded quotes and books jobs across WhatsApp and web chat. You decide what it may do on each channel — and your team approves before customers hear back.
Every conversation, on the contact record
Stop juggling phones and personal inboxes. WhatsApp, email and calls all land on the same timeline — so anyone on the team can pick up where the last person left off.
- WhatsApp two-way: text, media, delivery and read status, live refresh
- Two-way Gmail or Outlook: replies land on the timeline, and AI Draft writes the reply from the thread
- Sales Inbox: connect sales@ and AI turns genuine enquiry emails into leads
- Log calls with type, duration and notes
- Chat right from the contact detail page
WhatsApp Business
Connect WhatsApp in a few clicks
An embedded signup connects your WhatsApp Business number without leaving reach360 — no developers, no API wrangling.
Connect with Facebook
Start the one-click Embedded Signup inside the app — just your Facebook login.
Pick your number
Link your business number with coexistence — keep chatting from your phone.
Pick a template
Auto-seeded starter templates re-engage customers after the 24-hour window.
Start replying
Messages flow into the shared inbox, tied to each contact.
Fully approved by Meta (2026-07-07) for messaging and management as an Independent Tech Provider — one-click Embedded Signup is live on the official Meta Cloud API. The WhatsApp inbox and WhatsApp AI are on the Growth plan and above.
It qualifies and drafts — your team approves
The AI assistant holds a real conversation across WhatsApp and an embeddable web chat widget — moving a lead from first hello to ready-to-buy, with a human in the loop.
- Turns the chat into structured lead data: name, service, location, urgency, estimated value, buying intent and a next action
- Suggest mode drafts replies to approve, edit or send; Auto answers live — set per channel
- Builds a branded quote from your price list and sends it in chat or by email — with approval if you want it
- Books a requested job onto the Scheduler, emails you when a customer asks for a human, and hands off instantly
The AI answers your website chat on every plan; WhatsApp AI starts on Growth — enforced server-side.
Set up & control
You decide how it behaves
Train the assistant on your business in minutes, then keep it on a tight leash or give it more room — your call.
Built from your website
Enter your site; Reach360 reads it and writes the assistant. Try it as a customer before you save — no prompt engineering.
Price list & templates
Upload a price list and manage quote templates so it quotes accurately.
Channels & Behaviour matrix
Per channel, decide AI mode, lead collection, whether it shares prices, sends quotes, books jobs or adds a pay link — enforced by the system, not just the prompt.
Reach360 Copilot
Ask “What should I do next?” or tell it to create the deal — answers and actions from your live CRM data, within your role.
Human-in-the-loop, with a record
Draft-and-approve by default; every approved or discarded AI quote records who decided and when.
AI Agent Dashboard
Conversations, leads by channel, quotes, bookings, payments, an Enquiries → Paid funnel and AI usage — on every plan.
You choose how much it does on its own
On WhatsApp, run Suggest mode to review every reply before it goes out, or Auto mode to let it answer within the rules you set. On your website the assistant answers live. Three things always stay with your team: quotes sent by email go out only after approval, booking requests are confirmed by a person, and anyone can take over a conversation at any time.
Put WhatsApp & AI to work this week
Connect your number, train the assistant on your business, and let it draft replies while your team approves and closes.
14-day free trial · cancel anytime